Frequently Asked Questions
What services does MRH Automotive offer?
MRH Automotive provides a wide range of automotive repair and maintenance services, including but not limited to oil changes, brake repairs, engine diagnostics, transmission services, and more. For a full list of services, please visit our Services Page.
Do you accept walk-ins, or do I need an appointment?
While we recommend scheduling an appointment to ensure availability, we do accept walk-ins when possible. However, due to varying workload and staffing, we encourage you to call ahead to check for availability.
How can I schedule an appointment?
You can schedule an appointment by calling us directly at [customer service phone number] or by using the online booking system on our website. We’ll work with you to find a convenient time.
What payment methods do you accept?
We accept various payment methods, including major credit cards, debit cards, and digital payments. For jobs over $1,000, we require a 50% deposit before starting the work, with the balance due upon completion.
What is your policy on refunds?
We do not offer refunds for completed services. However, if you are not satisfied with the work performed, please refer to our Service Satisfaction Policy for details on how we handle service-related issues.
Do you offer any warranties on your services?
Yes, we offer a limited warranty on the services we provide. The specifics of the warranty will be detailed on your service invoice and cover the specific repairs or maintenance performed. Please contact us if you have any questions about the warranty on your service.
What if my vehicle has additional issues after the repair?
If you experience any issues related to the service we performed, please contact us immediately. We’ll reassess the situation and take necessary steps to resolve the problem at no additional cost to you if it falls under our warranty.
Can I get an estimate before you start working on my vehicle?
Absolutely. We provide estimates and quotes based on the information available at the time of inspection. Please note that actual costs may vary depending on the condition of your vehicle and the scope of work required.
What should I do if I need to cancel or reschedule my appointment?
If you need to cancel or reschedule your appointment, please contact us as soon as possible. We understand that schedules change, and we’ll do our best to accommodate your new preferred time.